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Singapore
We offer FREE shipping to Singapore orders $150 and above.
usual processing time is 1 business day.
our courier collects parcels daily at 10am.
Orders placed before 10am monday to friday usually get processed and collected by our courier on the same day (excluding weekends & public holidays).
all orders after this time will only be collected by our courier on the next working day.
For same or next day deliveries – we can only fulfill orders placed on Monday to Friday (before 10am).
For Fast (1 day Delivery), 1 day refers to after your order has been collected by our courier – not from the date of purchase.
Your order will be given priority processing once it has been handed over to our logistics partner.
PLEASE NOTE – we CANNOT guarantee delivery times during busy sale periods such as 11/11 etc.
PLEASE ALLOW MORE TIME BEFORE CONTACTING US.
Please refer to your email for tracking information.
International
We process all orders monday to friday (excluding public holidays).
usual processing time is 1 business day.
Shipping times can range from 9 to 21 business days.
please refer to your email for tracking information.
international – additional charges
Customers may be subject to additional tax charges and Customs Duty in their country.
Any importations costs are the responsibility of the buyer.
We will not accept any responsibility for the items if you choose NOT to pay the customs and duty fees that your country has charged you.
Please ensure you know your countries regulations on importing goods. If an item is removed due to the rules, we do not hold responsibility, and any charges incurred will be down to the customer to cover.
Please refer to the Refund Policy in regards to return shipping costs.
Returns & Refunds
Thank you for shopping with us at Strength Masters. We do all we can to provide you with a product you will be fully satisfied with, however, we understand a return may sometimes be necessary.
An item(s) can be returned to us within 7 days of receipt, provided it is in the original condition, unused, unopened, in original packaging, seals and tags intact. You’ll also need the receipt or proof of purchase.
Once your item(s) is returned and received back to us, you will be entitled to an exchange or a gift card with the item cost as credit.
If an item(s) is returned outside of this 7 day period, the item(s) is not returnable and an exchange or gift card is not valid.
Clothing – All items are final sale and any requests for exchange or gift cards will not be entertained.
Supplements – We are not able to refund items that have been opened or used, with any sealants not intact. The item must be free from any signs of use or damage.
How to Return:
We aim to process your return within 14 days of receipt, however during busy periods, this may take up to 28 days.
We advise using a tracked delivery service for your own insurance and obtain proof of postage when returning goods as we are unable to take responsibility for items lost in transit.
Return postage cost will not be reimbursed (unless the error is ours, ie, we sent the wrong item). If an item does not reach us, we cannot process the return.
Return Address:
Strength Masters Gym
3 Irving Road #01-15 Tai Seng Centre
Singapore 369522
Exchanges
We can offer an exchange for an item if this is returned within the 7 day return period.
We do not offer exchanges with any sale items.
Faulty / Damaged Items
Please inspect your order upon receipt and contact us immediately if the item appears to be defective or damaged. Please send a picture of the issue to our whatsapp so we can assist as best we can.
Customers are entitled to have a new product sent to them if the item is faulty/damaged.
Please note – Any item(s) where damage has been incurred due to customer negligence, including but not limited to, nutrition – opening the sealant or slicing packaging when opening – we will not be held responsible.
Only manufacturing faults/errors will be considered.
Incorrect Item received
Although care is taken to ensure every order is accurate, occasionally the wrong item may be sent due to human error. Please contact us immediately if you receive a product that was not ordered or purchased.
We will arrange for an exchange for the correct item.
Refunds
We are not obliged to refund any orders until the physical product(s) is received by us. We strongly advise the return is sent with a secure, tracked service. If your item(s) is lost in transit we cannot accept responsibility for the item. If the return is tracked, a claim with the courier can be raised.
All refunds will only be in the form of gift cards.
Exclusions
We are unable to refund/provide gift card credit/exchange for the following:
1. Gift cards.
2. Items that have had their tags removed.
3.Items that have been opened or used in any way.
4. Items purchased through a third-party reseller.
5. Any sale items or reduced items, this included discounted up sales.
6. Undeliverable Items.
If items are undeliverable to you by the courier/postal services, you will be informed by the courier of how to arrange redelivery or where to collect from.
Customs
Please ensure you have checked your countries rules and regulations regarding the importation of goods.
We are not responsible for any import fees, or customs refusals.
If you purchase a product from us, it will be sent with our allocated couriers. If the order is refused on arrival, the costs incurred are the responsibility of the customer and will be covered by the customer.
If an order is returned to us due to customs issues, the same method outlined in the ‘undeliverable item’ section will apply.
We do not take responsibility for the customs refusal of any item.
